How to Spa
Grand Thai Spa Massage Rotorua is a wellness sanctuary. Please respect privacy and comfort of other guests. In adult wellness zone guests must be 18 years or older. Walk-in guests are welcome and are subject to availability. For your peace and privacy, cell phones and other electronic devices are not permitted in treatment zone. Smoking is not permitted in the Spa.
Grand Thai Spa Massage Rotorua is a wellness sanctuary. Please respect privacy and comfort of other guests. In adult wellness zone guests must be 18 years or older. Walk-in guests are welcome and are subject to availability. For your peace and privacy, cell phones and other electronic devices are not permitted in treatment zone. Smoking is not permitted in the Spa.
Hour of operation
Hour of operation
Monday to Saturday 9.00 a.m.–7.00 p.m.
Monday to Saturday 9.00 a.m.–7.00 p.m.
Sundays 12.00 pm..–6.00 p.m.
Make an appointment
Make an appointment
We recommend you schedule your spa treatments in advance. Our spa team will gladly assist you in choosing the treatment of your choice.
We recommend you schedule your spa treatments in advance. Our spa team will gladly assist you in choosing the treatment of your choice.
Arrival
Arrival
Please arrive 15 minutes prior to your treatment. We ask all our clients to complete a Medical Check Form to ensure you do not have any contradictions for your treatment.
Please arrive 15 minutes prior to your treatment. We ask all our clients to complete a Medical Check Form to ensure you do not have any contradictions for your treatment.
Treatment time
Treatment time
If you are late for an appointment, we may need to shorten your treatment time to be on schedule for the next guest. To keep the serenity of the spa, we ask you turn off your mobile phone and electronic devices upon arrival.
If you are late for an appointment, we may need to shorten your treatment time to be on schedule for the next guest. To keep the serenity of the spa, we ask you turn off your mobile phone and electronic devices upon arrival.
Preparing for your treatment
Preparing for your treatment
To avoid irritation, shaving is not recommended prior to body treatments. For your safety, please remove contact lenses prior to facial services.
To avoid irritation, shaving is not recommended prior to body treatments. For your safety, please remove contact lenses prior to facial services.
For men, please shave prior to all facial treatments to ensure that maximum results are achieved.
For men, please shave prior to all facial treatments to ensure that maximum results are achieved.
Please shower prior to your treatment to enhance oil absorption and the overall experience.
Please shower prior to your treatment to enhance oil absorption and the overall experience.
Consultation
Consultation
We invite you to our spa for a private consultation to determine your needs and to allow us to design your treatment experience. Your personalised package will be tailor-made with suitable treatments, techniques and products.
We invite you to our spa for a private consultation to determine your needs and to allow us to design your treatment experience. Your personalised package will be tailor-made with suitable treatments, techniques and products.
Change or cancellation spa appointment
Change or cancellation spa appointment
Should you need to cancel or rebook your spa experience, we do require a minimum of 24 hour notice to avoid being charged 50 % for your treatment. Missed appointments without proper notice are subject to a 100 % charge for reserved services.
Should you need to cancel or rebook your spa experience, we do require a minimum of 24 hour notice to avoid being charged 50 % for your treatment. Missed appointments without proper notice are subject to a 100 % charge for reserved services.
Gift Voucher
Gift Voucher
Grand Thai Spa Massage Rotorua offers gift vouchers which is the ideal gift for that special someone. Please refer to our receptionist who can choose the treatment which is most suitable. All gift vouchers must be presented at the time of the booking and are non-refundable and cannot be exchanged for cash value.
Grand Thai Spa Massage Rotorua offers gift vouchers which is the ideal gift for that special someone. Please refer to our receptionist who can choose the treatment which is most suitable. All gift vouchers must be presented at the time of the booking and are non-refundable and cannot be exchanged for cash value.